Privacy Policy

1. Who This Policy Applies To

This policy applies to everyone who uses GSM: players aged 14 and above, licensed agents, club and academy representatives, and coaches. Some features are role-specific — for example, clubs and agents primarily use the web dashboard, while players and coaches use the mobile app after registration.

If you are under 14, a parent or legal guardian must review and accept our terms on your behalf before you can create an account.

2. Information We Collect

Account and contact information: name, email address, password (stored in hashed form), date of birth, phone number, country of residence, nationality, languages spoken, and similar details you provide during registration or in your account settings.

Identity and eligibility verification: Identity verification (KYC) is performed by our specialist provider, Smile ID, and is required only for player accounts; clubs, agents, academies, and coaches do not go through face-based verification in the app. When you verify your identity, your government-issued identification documents, selfie, and liveness check are submitted directly to Smile ID for processing. GlobalScoutMe does not store your KYC documents, selfie images, or biometric data on its own systems; we receive and retain only the verification result (for example, verified/not verified and associated status) that Smile ID returns to us. Agents may separately provide FIFA license information, and clubs and academies may provide official registration documents, which we do hold to confirm eligibility.

Face and liveness data (mobile app): During the liveness check in our iOS app, we use Apple's ARKit and the TrueDepth API to capture the 3D spatial orientation of your face and your facial expressions. This is used solely to confirm that a live person is present, for authentication and fraud prevention. We obtain your consent before performing the liveness check. The ARKit spatial orientation and facial expression data is processed entirely on your device and is not transmitted to, or shared with, GlobalScoutMe or any third parties. This face data is never used for advertising, marketing, profiling, or any purpose other than confirming liveness during verification. Separately, the selfie and liveness verification you complete are handled by Smile ID as described above; GlobalScoutMe does not store this biometric data.

Football profile data: playing position, preferred foot, height, weight, league tier, visa status, club history, agency details, and other sporting information you choose to add to your profile.

Media and performance content: match and highlight videos you upload, profile photos, and AI-generated outputs such as GSI Scores, attribute breakdowns, body measurement estimates, and scouting reports derived from your footage.

Platform activity: offers sent or received, messages and negotiations, profile views, search and filter usage, subscription status, and other interactions within GSM.

Payment information: billing details and transaction records processed by our payment providers (such as Stripe and, where available, OPay). We do not store full card numbers on our servers.

Technical and usage data: device type, browser, IP address, approximate location, cookies, session identifiers, and log data needed to operate, secure, and improve the service.

3. How We Use Your Information

We use personal information to create and manage your account, verify identity and eligibility, display your profile to relevant users, and operate core platform features such as player search, offers, comparisons, and AI analysis.

We use verification status to build trust on the platform — for example, showing KYC-verified badges on player profiles or confirming FIFA-licensed agents before they can represent players.

We process payments, manage subscriptions, send service-related notifications (such as verification results or new offers), and provide customer support.

We analyze aggregated and individual usage to improve performance, develop new features, prevent fraud and abuse, and maintain the security of GSM.

4. How We Share Information

With other GSM users: depending on your role and privacy settings, your profile, videos, GSI Score, and contact pathways may be visible to verified clubs, agents, and other platform members so they can discover talent and conduct recruitment.

With service providers: we share data with trusted processors that help us run GSM, including Supabase (authentication and session management), Smile ID (identity verification — receives your KYC documents and biometric data directly and returns only a verification result to us), Stripe and OPay (payments), cloud hosting, analytics, and customer support tools. These providers may only use data as instructed by us.

For legal and safety reasons: we may disclose information if required by law, to respond to lawful requests, to enforce our terms, or to protect the rights, safety, and security of GSM users and the public.

We do not sell your personal information.

5. International Data Transfers

GSM serves users in more than 120 countries. Your information may be stored or processed in countries other than where you live, including where our infrastructure or service providers operate. Where required, we use appropriate safeguards for cross-border transfers.

6. Data Retention

We retain personal information for as long as your account is active or as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements.

Verification results and payment records may be kept for longer periods where law or fraud-prevention requirements apply. Your KYC documents and biometric data are retained by Smile ID under its own Data Retention Policy — generally for up to five years — and are not stored by GlobalScoutMe. You can direct KYC data requests to Smile ID's Data Protection Officer at dpo@usesmileid.com.

You may request account deletion by contacting us or by deleting your account in the app. Some information may remain in backups or logs for a limited time after deletion.

7. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or export your personal information, object to or restrict certain processing, and withdraw consent where processing is consent-based.

You can update much of your profile data directly in the app or dashboard. You can delete your account directly in the app, or for other requests email contact@globalscoutme.com. We may need to verify your identity before fulfilling a request.

You can manage marketing preferences where offered, and you may opt out of non-essential cookies through your browser settings.

8. Cookies and Similar Technologies

We use cookies and similar technologies to keep you signed in, remember preferences, protect against fraud, and understand how the platform is used. Essential cookies are required for authentication and security. You can control optional cookies through your browser, though some features may not work correctly if they are disabled.

9. Security

We apply technical and organizational measures designed to protect personal information, including encryption in transit, access controls, and verification workflows. No online service can guarantee absolute security, so please use a strong, unique password and keep your login credentials confidential.

10. Children’s Privacy

GSM is designed for players aged 14 and above. We do not knowingly collect personal information from children under 14 without verified parental or guardian consent. If you believe we have collected information from a child without proper consent, contact us and we will take appropriate steps.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on this page and update the “Last updated” date. Continued use of GSM after changes take effect means you accept the revised policy.

12. Contact Us

For privacy questions, data requests, or concerns about how your information is handled, contact us at contact@globalscoutme.com.